joya line's Privacy Policy

joya line is an online gaming and betting platform that provides services to Bangladeshi users. This privacy policy ("Policy") explains how we collect, process, store, and protect your personal information through our website, mobile application, and other digital channels.

This policy applies to all joya line services — including casino games, sports betting, payment transactions, customer support, and marketing communications. Please read this policy in full before using our services. Our Terms and Conditions set out the full terms governing use of our services.

In this policy, "you" or "user" refers to any person who registers an account with joya line or visits our site. "We", "our", or "platform" refers to joya line. Our services are available only to persons aged 21 and above.

joya line collects user information in various ways. The nature of the information collected depends on how you use our services.

2.1 Registration and Identity Information

When you open an account, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID (NID) number — for identity verification
• Residential address
• Your chosen username and password (stored in encrypted form)

2.2 Financial and Transaction Information

During deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, Upay account numbers or bank account details
• Transaction amount, date, and reference number
• Bank account holder name (for bank transfers)

We never store your full card number or banking password.

2.3 Gaming Activity Information

To improve your gaming experience, we store:

• Game history, bet amounts, and results
• Bonus claims and wagering activity
• Preferred game categories and session duration
• VIP level and points information

2.4 Technical Information

Automatically collected while using the platform:

• IP address and device type (mobile, tablet, computer)
• Browser type and operating system
• Login time and date
• Cookie and session data
• Page visit history and navigation patterns

joya line uses collected information for the following purposes:

3.1 Account Management and Identity Verification

To maintain a secure environment, we carry out an identity verification (KYC) process after account registration. This helps prevent unauthorised access, fraud, and money laundering. If accurate information is not provided, an account may be temporarily suspended.

3.2 Payment Processing

Financial information is used to process deposit and withdrawal requests quickly and accurately. Withdrawal requests are generally completed within 1 hour.

3.3 Customer Support

We use account information to provide assistance via 24/7 live chat and email and to resolve your issues promptly. Every support conversation is stored for security and quality-control purposes.

3.4 Promotions and Communications

Based on your preferences and gaming history, we may send SMS or email messages about relevant bonus offers, such as weekly joya line rewards or weekend slot events. You can opt out of these communications at any time.

3.5 Security and Technical Improvements

Technical information is analysed to resolve platform issues, prevent cyberattacks, and improve the user experience.

3.6 Responsible Gaming

Monitoring gaming behaviour to identify harmful patterns and providing users with the necessary support is also our responsibility. Read the Responsible Gaming Policy to learn how we work to protect you.

joya line applies industry-standard security measures to protect your information. All data transmitted to our servers is secured through SSL (Secure Socket Layer) encryption.

4.1 Data Encryption

Sensitive information — especially passwords and payment details — is protected using industry-standard encryption algorithms. Communication between the server and browser always takes place over HTTPS.

4.2 Access Controls

Only authorised staff can access your personal information — and only when required for a specific task. Every access is logged and regularly audited.

4.3 Retention Period

Information is retained while your account is active. Even after an account is closed, financial records and transaction history may be retained for a specified period as required by applicable law. Once the retention period ends, information is securely deleted.

4.4 Security Breaches

In the event of a security breach, joya line will notify affected users as quickly as possible in accordance with the law and will take the necessary steps to minimise any harm.

joya line does not sell or rent your personal information. However, information may be shared with third parties in certain specific circumstances:

5.1 Payment Providers

bKash, Nagad, Rocket, Upay, and bank transfer service providers receive the information necessary to complete payment processing. Their own privacy policies apply.

5.2 Game Software Providers

Only the minimum information required for session management is sent to game developers including Pragmatic Play, Evolution, JILI, PG Soft, and Spribe. Personal identity information is not shared.

5.3 Technology Service Providers

Cloud service, cybersecurity, and analytics providers that assist with the technical operation of the site may only use information within the scope of their contracted work.

5.4 Legal Requirements

Information may be disclosed in response to a court order, a lawful request from a law enforcement agency, or a requirement under applicable law. In such cases, joya line will disclose only the minimum information legally required.

The joya line website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Essential Cookies

These cookies are necessary for the core functions of the site — maintaining login sessions, security verification, and saving language preferences. They cannot be disabled.

6.2 Functionality Cookies

These cookies are used to remember your preferred game categories, display settings, and other personalised preferences. They can be controlled through your browser settings.

6.3 Analytics Cookies

Analytics cookies help us understand which pages are used most and where technical issues exist. This information is analysed in aggregated and anonymous form.

You can reject most cookies by changing your browser settings, though doing so may limit some services.

As a joya line user, you have the following rights over your own information:

• Access: You may request a copy of the information we hold about you.
• Correction: You may request that incorrect or outdated information be corrected.
• Deletion: You may request that your information be deleted under certain conditions — however, complete deletion may not be possible where legal retention requirements apply.
• Objection to processing: You may object to marketing communications or profiling.
• Data portability: Where applicable, you may request your information in a structured format.
• Withdrawal of consent: Where processing of your information is based on your consent, you may withdraw that consent at any time.

To exercise these rights, contact us by email. We will aim to respond within 30 working days.

joya line's services are strictly for persons aged 21 and above. We do not knowingly collect or process information from persons under the age of 21. Age is verified at the time of registration.

If an account belonging to a minor comes to our attention, it will be closed immediately and the associated information will be deleted. Parents or guardians may contact us regarding any account they suspect belongs to a minor.

For technical operational reasons, your information may be stored or processed on servers located outside Bangladesh. In such cases, joya line ensures that data protection standards are properly maintained and that contractual safeguards are in place.

joya line may update this privacy policy when necessary. For significant changes, we will notify you via your registered email or SMS. Continued use of the site after any changes will be considered acceptance of the updated policy.

The effective date of the latest version of this policy is shown at the top of the page. Previous versions may be provided upon request. To learn more about how our services operate overall, visit the About Us page.

For any questions about this privacy policy, requests relating to your data rights, or complaints, please contact us:

You may also find answers to general questions in our Frequently Asked Questions (FAQ) section.