joya line Terms and Conditions

The following terms used in this document carry specific meanings, defined here for the reader's clear understanding:

• "Platform" refers to the joya line website, mobile application, and all associated digital services.
• "Member" or "User" refers to any person who has opened an account on the joya line platform or is using its services.
• "Services" refers to the casino, sports betting, live games, slots, and other entertainment activities provided by joya line.
• "Bonus" refers to a monetary or non-monetary reward granted by joya line under specific conditions.
• "Transaction" refers to any financial activity on the platform, including a deposit, withdrawal, or bonus claim.

These terms and conditions apply equally to all members, regardless of the device or internet connection they use. Users located in Bangladesh are required to comply with these joya line terms as well as any locally applicable regulations. This document may be updated from time to time — the latest version will always be available on this page.

2.1 Registration Process

Opening a valid account is required to use the joya line platform. At the time of registration, members must provide accurate, complete, and up-to-date information. Providing false or misleading information is strictly prohibited and may result in account cancellation.

• Only one account may be opened per person.
• Multiple accounts may not be created from the same IP address, device, or payment method.
• The mobile number or email provided during registration must be verified.
• To update account details, please contact the support team.

2.2 Account Security

Members are responsible for keeping their account password and login details secure. Any unauthorised access to the account must be reported to joya line immediately. Allowing third parties to use the account or transferring the account to anyone else is strictly prohibited. joya line never asks for passwords by phone or email — any such request is fraudulent.

2.3 Single Account Policy

If multiple accounts are detected under the same person's name, all such accounts will be suspended immediately and any associated bonuses will be cancelled. joya line reserves the right to make the final decision on the settlement of funds held across multiple accounts.

All casino and betting activities on the joya line platform are available only to persons aged 21 years or older. joya line reserves the right to verify the age declared at the time of registration.

• A copy of a National ID (NID), passport, or driving licence may be requested for identity verification.
• If age cannot be confirmed, the account will remain suspended and withdrawals will be held.
• If a minor has registered by mistake, their funds will be returned, but any bonuses will be cancelled.
• Documents submitted for identity verification are kept confidential — please read our Privacy Policy for details.

4.1 Deposit Conditions

Funds can be deposited on the joya line platform via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit for each method is ৳100. Only a payment account in your own name may be used for deposits — payments made from another person's account are not accepted.

• For bank transfers, major commercial banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank may be used.
• Deposits from third-party accounts will not be accepted and such transactions will be returned.
• If a deposit has been processed unintentionally, please contact the support team.

4.2 Withdrawal Conditions

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within one hour. Withdrawals can only be made to the same payment method used for the deposit — for example, if funds were deposited via bKash, the withdrawal will also go to bKash.

• To withdraw winnings from a bonus, the wagering requirement must first be met.
• For large withdrawal amounts, additional documents may be requested if identity verification has not been completed.
• joya line reserves the right to temporarily hold a withdrawal if a transaction is flagged as unusual or suspicious.
• For bank transfers, the account name must match the registered name exactly.

5.1 Welcome Bonus

New members may receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: depositing ৳1,000 gives a ৳1,500 bonus, making the total balance ৳2,500; the wagering requirement on this bonus is ৳1,500 × 25 = ৳37,500.

• The bonus must be claimed within a specified time limit before it expires.
• While a bonus is active, some games may contribute differently towards the wagering requirement.
• Winnings earned from a bonus cannot be withdrawn before the wagering requirement is completed.

5.2 Other Promotions

All ongoing promotions — including the weekly joya line rewards, joya line Cricket Festival, weekend slots bonanza, and Refer a Friend joya line wins — have their own applicable terms. Each bonus may only be claimed once (unless specifically stated otherwise).

• Multiple bonuses cannot be active at the same time unless joya line explicitly permits it.
• If bonus abuse is found, all related bonuses and winnings may be cancelled.
• joya line reserves the right to change or discontinue any promotion at any time.
• Cashback is calculated based on the total net loss for the week (total losses minus total winnings).

The following rules apply when playing games in the slots, live casino, sports betting, and other sections of joya line:

• Each game has its own rules and RTP, which can be viewed within the game interface.
• If a round is left incomplete due to a technical error, the affected bet will be cancelled and the bet amount will be returned.
• In sports betting, if a match is cancelled, the related bet will be considered void and the bet amount will be returned to the member's balance.
• In live casino games, the dealer's decision is final; however, there is an option for review in the case of a clear error.
• If the internet connection is lost during a game, the game result will be saved on the server — play can resume from that point once the connection is restored.

joya line's games are developed by trusted third-party game developers (such as Pragmatic Play, PG Soft, JILI, and Evolution) and operate using Random Number Generator (RNG) technology, which ensures fair outcomes.

The following activities are strictly prohibited on the joya line platform and may result in account cancellation and confiscation of associated funds:

1. Using the platform through fraudulent or unlawful means.
2. Systematically placing low-risk bets to complete wagering requirements with the intent of abusing bonus terms (bonus abuse).
3. Selling, transferring, or sharing an account.
4. Using fraudulently obtained or stolen funds on the platform.
5. Hacking game software, placing robotic bets, or using automated systems.
6. Threatening or harassing other members or staff.
7. Deliberately exploiting platform errors or bugs to gain an advantage (any such errors must be reported to the support team immediately).
8. Creating multiple accounts or operating an account on behalf of a minor.

8.1 Suspension by joya line

If a breach of these terms and conditions is detected, joya line may suspend an account temporarily or permanently without prior notice. Account funds may be blocked while an investigation is ongoing. If a member is found to be in the clear once the investigation is complete, the account will be restored.

8.2 Account Closure by the Member

Any member may apply to close their own account. Any active bonuses at the time of closure will be cancelled. The valid balance in the account (excluding bonuses) can be withdrawn. Members may also apply for self-exclusion as part of responsible gaming.

8.3 Inactive Accounts

If there is no login or transaction for 12 consecutive months or more, the account may be marked as inactive. Applicable fees may be deducted from an inactive account, and members will be notified in advance by email.

joya line makes every effort to keep the platform as uninterrupted and secure as possible; however, joya line does not accept liability for the following:

• Any loss caused by internet disconnection or third-party server issues.
• Any loss resulting from login details being exposed due to the member's own negligence.
• Temporary delays in game results caused by unforeseen technical errors.
• Any loss arising from transactions carried out based on incorrect information provided in a member's account.
• External factors (natural disasters, cyberattacks, government directives) that disrupt the service.

The maximum liability will never exceed the value of the transaction in question. joya line is not liable for indirect or consequential losses.

joya line is committed to protecting members' personal information. Names, mobile numbers, email addresses, and payment details provided during registration are used solely for service delivery and identity verification. Full details on how data is collected, stored, and used are provided in our Privacy Policy, which forms an integral part of these terms and conditions.

• Member data is not sold to third parties.
• SSL encryption is used to ensure platform security.
• Requests to delete data can be made to the support team; however, some data may be retained due to legal obligations.
• Cookie and tracking practices fall under the Privacy Policy.

joya line believes that gaming should be enjoyed as entertainment in moderation — not in excess. All members are encouraged to follow joya line's Responsible Gaming Guidelines.

• Members can set daily, weekly, or monthly deposit limits for themselves.
• The option to self-exclude from the platform temporarily or long-term is available.
• Keep your gaming within limits — avoid placing bets with savings or borrowed money.
• If signs of gaming addiction appear, seek help immediately.

joya line reserves the right to change, add to, or remove any part of these terms and conditions at any time. Members will be notified of important changes by email or through platform notifications.

• Updated terms will take effect from the date of publication.
• Continued use of the platform after an update will be considered acceptance of the new terms.
• If you do not agree with the new terms, you may request to close your account.
• The Bengali version of this document is final and will be considered authoritative in the event of any translation or interpretation.

For any questions or unclear points, contact our support team via 24/7 live chat or email — support is available in both Bengali and English. Visit our FAQ page for answers to common questions.