For Ages 21 and Above

joya line Responsible Gaming Guidelines

Enjoy the entertainment — within your limits. joya line believes that playing with a healthy mindset brings genuine enjoyment. On this page you will find everything you need to keep yourself safe.

Self-Limit Feature 24/7 Live Chat Support Self-Exclusion Option

Why It Matters to Play Within Your Limits

Online gaming and betting are a form of entertainment — and they stay enjoyable only when kept under control. joya line takes every member's safety and wellbeing seriously. Our platform provides tools for every player that make it much easier to stay in control.

Many people think they must keep playing to recover lost money — this mindset is dangerous. Betting or casino games are never a source of income; they are entertainment only. So keep to your budget, track your time, and take a break when you need to.

Our Terms and Conditions set out the responsible gaming rules in detail, which apply to every member.

If you are looking for answers to general questions about your account and gaming habits, our FAQ page covers many common queries.

Our Commitment

joya line puts every member's safety and wellbeing first. If anyone is in difficulty, our team is always there — day or night.

Betting Is Entertainment

Never play with all your savings. Only spend money you can afford to lose entirely — not money set aside for rent or family expenses.

Tools to Keep Yourself Safe

joya line provides various tools to help members keep their gaming habits in check. These features can be used directly from your account, or our support team can set them up for you.

Deposit Limit

Daily Deposit Limit

Set a maximum deposit amount for a specific period (daily, weekly or monthly). Reducing the limit takes effect immediately; increasing it requires a waiting period.

Session Time

Session Time Limit

Set a limit on how long you stay in a session at a stretch. When the set time is up, you will receive a warning and the session will end automatically if needed.

Cooldown

Take a Break Option

Temporarily close your account for anywhere from 24 hours to 30 days. No bets or deposits can be made during this time. Your account will reactivate automatically after the break.

Self-Exclusion

Long-Term Self-Exclusion

Choose a permanent self-exclusion lasting from 6 months to 5 years. During this period it will not be possible to reopen your account or create a new one.

Activity History

Review Your Gaming History

View a detailed history of your betting and casino activity — how much you have deposited, how much you have spent, and how long you have played. This information helps you assess your own situation.

Live Support

Contact the Support Team

To activate any of these tools or to get advice on a concern, reach our team via 24/7 live chat. Support is available in Bengali.

Recognise the Warning Signs

If you notice any of the following behaviours in yourself, consider it time to take a break. Identifying a problem early makes it much easier to address.

Feeling a strong urge to keep playing in order to win back lost money — this pattern is known as "chasing losses".
Spending more than your set budget and being unable to stop.
Hiding your gaming from family or friends, or lying about it.
Skipping essentials such as sleep, eating or work in favour of gaming.
Feeling restless, anxious or irritable when you cannot play.
Spending money meant for family or daily expenses on betting or casino games.
After a big win, placing it all back as a bet rather than saving any of it, and losing it all again.

Build Your Own Gaming Plan

Having a clear plan before you start playing makes it much easier to stay in control:

Decide the maximum amount you will spend before you start — do not go beyond that limit.
Set a time limit and use an alarm. When the time is up, stop.
Play when you have a clear head and feel fresh — do not play when you are tired, angry or under stress.
After each session, note down what you spent and how you felt. This helps you spot patterns.
Take breaks from time to time — get into the habit of spending time without playing.
When you win, set aside a fixed portion; do not bet the whole amount again.

Ways to Get Help

If you feel there is a problem, you do not have to face it alone. joya line's support team, your family, and professional counsellors are all here for you.

joya line Support Team

Talk to us in Bengali via our 24/7 live chat. Our team will help you with any decision, from setting up a self-limit to activating self-exclusion. You can also contact us by email — the address is available on our About Us page.

Family and Loved Ones

Let someone you trust know how you are doing. Talking openly with family is often the first and most effective step. Their support will help you make decisions and stay on the right path.

Professional Mental Health Support

If needed, see a mental health specialist or a counsellor trained in gaming addiction. In Bangladesh, this kind of support is available at government hospitals and private clinics. There is no shame in it — seeking help is a courageous step.

joya line Support Email

Email our support team for any request or question related to responsible gaming. The address can be found on our About Us page. Support is also available in Bengali via 24/7 live chat.

24/7 Support in Bengali

Protecting Minors

All gaming activities at joya line are strictly reserved for persons aged 21 and above. Age is verified during account registration and identity documents are requested when there is any doubt.

If you have young children or teenagers at home, keep your device and account secured from them:

Use a strong password and do not share it with anyone.
Always log out at the end of each session.
Use a PIN or biometric lock on your device.
Do not save your password in your browser or app.
Never share your payment details with anyone.

Privacy and Data Protection

Your personal information and transaction details are kept completely confidential. All data is secured through SSL encryption and is not shared with third parties. Our Privacy Policy contains full details of how your information is stored and used.

Account Verification

Identity verification must be completed for all accounts. This helps prevent fraud and underage access. Withdrawals may be restricted until verification is complete.

Secure Payments

Make secure transactions via bKash, Nagad, Rocket, Upay and bank transfer. Minimum deposit ৳100; minimum withdrawal ৳800.

Responsible Gaming Questions and Answers

To activate self-exclusion, contact our support team via 24/7 live chat. They will suspend or close your account for a period of your choice, whether short-term or long-term. Promotional communications will also be stopped during this period.

A request to reduce a deposit limit takes effect immediately. However, increasing a limit requires a mandatory waiting period — this rule helps avoid impulsive decisions made in the heat of the moment.

First, contact joya line's live chat — they will help you without judgment. Then let a trusted family member know. If needed, seek advice from a professional mental health specialist. Acknowledging the problem is the most important first step.

Any withdrawable balance in your account before self-exclusion takes effect will be returned to you. Speak directly with our support team to learn the full process.

Calmly share your concerns with your loved one. Take a supportive approach rather than placing blame. Encourage them to see a professional counsellor if needed. You can also contact joya line's support team for help regarding self-exclusion.

Yes. Age verification is mandatory during account registration. Identity documents are requested in suspicious cases, and account activity is restricted until verification is complete. No one under 21 years of age may open an account or take part in any game.